Good Communication Makes Auto Repair Easier
We know—an unexpected, budget-busting auto repair is stressful. In fact, one of the worst parts of our job is to confront drivers with bad news about their vehicles. And while we strive to explain necessary auto repairs as delicately and sensitively as possible, we understand you may still feel upset when we present you with a poor diagnosis. We believe—just like in any relationship—good communication is an excellent antidote for conflict. Here are some suggestions for talking tech, and getting the most from your auto repair experience.
Be specific when describing a problem with your vehicle. For example, “I’m hearing a high-pitched squeal between 50 and 60 miles an hour that seems to come from the left-rear wheel is much more helpful than, “The wheel is making funny noises.” Mention all your observations, even if you don’t know if they’re relevant.
Don’t self-diagnose. Targeting and accurately identifying problems in complex modern vehicles is a specialized skill best left to an auto repair technician, not Google. Automakers have established procedures to determine the cause of most vehicle issues, which must be followed before undertaking repairs.
Ask questions. If there are any terms, explanations, or charges you don’t understand, just ask. Don’t be shy—we’re here to help.
What to expect from us…
Good answers to all your questions. Our service writers are very knowledgeable and skilled at explaining vehicle issues and repairs. If you’d like to talk to the technician working on your car, we’ll introduce you. We want you to feel confident your vehicle is in good hands.
A written estimate. We’ll provide you with a written estimate itemizing everything we’re going to do to your car before work begins. And we’ll stick to that estimate unless you authorize changes.
Options and priorities for repairs. In many cases, some auto repairs need to be handled immediately while others can wait a certain amount of time. We’ll explain your “repair priorities,” so you can budget accordingly, and we’ll send you reminders so a minor (for now) issue doesn’t turn into a major problem.
Count on Aardvark Automotive to handle all your car care needs!
If you live in the Amarillo area, we hope you’ll call us here at Aardvark Automotive the next time you need auto repairs or maintenance. We’re an auto repair shop you can trust to do right by you and your car.